Decoding digital transformational outsourcing: The role of service providers’ capabilities     

《International Journal of Information Management》2021

The business process outsourcing industry has got disrupted, first by the significant shift in value creation activities from the clients to the service providers, and second by pervasive digital penetration, resulting in the emergence of Digital Transformational Outsourcing (DTO). Service providers now play a more significant role, making their capabilities important. In the new context, service providers require a uniquely different set of dynamic capabilities to handle end-to-end business functions on behalf of their clients while delivering digital value propositions.We study 26 of the largest global business process outsourcing providers to conceptualise and identify six dynamic capabilities of service providers salient in the new context, i.e., consultative, orchestration, insights, network management, knowledge access, and standardisation. Interviews conducted with industry experts provided evidence in support of the identified dynamic capabilities. A novel firm capability dataset was created using secondary data, and using fuzzy-set Qualitative Comparative Analysis (fsQCA), we identify configurations for high and low performance and find them to vary by the firm's broad/narrow scope.  相似文献   

The Mystery Room: discovering the flexibility of an information literacy-based educational escape room     

Glenn Koelling  Alyssa Russo 《Public Services Quarterly》2020,16(1):1-11

Abstract

The Mystery Room is an educational escape room based on information literacy and applied to multiple audiences, including first-year students and library student employees. In this article, we explain how we developed the game, its theoretical underpinnings, and why it’s a flexible workshop for a variety of audiences.  相似文献   

Quality flaw prediction in Spanish Wikipedia: A case of study with verifiability flaws     

Edgardo Ferretti  Leticia Cagnina  Viviana Paiz  Sebastián Delle Donne  Rodrigo Zacagnini  Marcelo Errecalde 《Information processing & management》2018,54(6):1169-1181

In this work, we present the first quality flaw prediction study for articles containing the two most frequent verifiability flaws in Spanish Wikipedia: articles which do not cite any references or sources at all (denominated Unreferenced) and articles that need additional citations for verification (so-called Refimprove). Based on the underlying characteristics of each flaw, different state-of-the-art approaches were evaluated. For articles not citing any references, a well-established rule-based approach was evaluated and interesting findings show that some of them suffer from Refimprove flaw instead. Likewise, for articles that need additional citations for verification, the well-known PU learning and one-class classification approaches were evaluated. Besides, new methods were compared and a new feature was also proposed to model this latter flaw. The results showed that new methods such as under-bagged decision trees with sum or majority voting rules, biased-SVM, and centroid-based balanced SVM, perform best in comparison with the ones previously published.  相似文献   

协同搜索过程中用户交流内容与模式研究     

张璐  张鹏翼  刘畅 《图书情报知识》2020,(3):51-62

[目的/意义]旨在分析协同搜索用户在信息搜索任务过程中的交流内容与模式,从而理解协同搜索用户的关注重点与搜索过程。[研究设计/方法]基于书籍交互检索平台(CLEF-Social Book Search)设计实验,共招募18名被试完成两种搜索任务,通过录音记录对话并对其进行编码和分析,总结交流内容特征和模式。结合任务类型、认知类型组合、服务器记录的搜索交互行为日志以及问卷收集的搜索体验进行了探索分析。[结论/发现]从交流内容上看,协同搜索用户主要理解与评判书目信息、商讨搜索任务计划;比起认知类型不同的用户,相同认知类型的用户在操作交互方面交流更多,在评判决策方面交流较少。交流模式依据讨论内容比重可分为理解评判型、评判主导型、均衡交流型三种,评判主导型用户的任务完成满意度最高。[创新/价值]协同搜索用户的交流反映出搜索过程中需要与同伴商讨协同的焦点,也是需要系统提供协助的重点,给协同搜索系统设计提供一定参考。本研究针对协同搜索的交流内容设计的编码系统对相关的协同交流研究也有借鉴意义。  相似文献   

Beyond traditional collaborative search: Understanding the effect of awareness on multi-level collaborative information retrieval     

Nyi Nyi Htun  Martin Halvey  Lynne Baillie 《Information processing & management》2018,54(1):60-87

Although there has been a great deal of research into Collaborative Information Retrieval (CIR) and Collaborative Information Seeking (CIS), the majority has assumed that team members have the same level of unrestricted access to underlying information. However, observations from different domains (e.g. healthcare, business, etc.) have suggested that collaboration sometimes involves people with differing levels of access to underlying information. This type of scenario has been referred to as Multi-Level Collaborative Information Retrieval (MLCIR). To the best of our knowledge, no studies have been conducted to investigate the effect of awareness, an existing CIR/CIS concept, on MLCIR. To address this gap in current knowledge, we conducted two separate user studies using a total of 5 different collaborative search interfaces and 3 information access scenarios. A number of Information Retrieval (IR), CIS and CIR evaluation metrics, as well as questionnaires were used to compare the interfaces. Design interviews were also conducted after evaluations to obtain qualitative feedback from participants. Results suggested that query properties such as time spent on query, query popularity and query effectiveness could allow users to obtain information about team's search performance and implicitly suggest better queries without disclosing sensitive data. Besides, having access to a history of intersecting viewed, relevant and bookmarked documents could provide similar positive effect as query properties. Also, it was found that being able to easily identify different team members and their actions is important for users in MLCIR. Based on our findings, we provide important design recommendations to help develop new CIR and MLCIR interfaces.  相似文献   

我国城市化进程与家庭体育发展的探讨   总被引：11，自引：0，他引：11  

张燕中  王静 《首都体育学院学报》2003,15(3):7-9

在对城市家庭体育的内涵和内容与作用阐述的基础上，提出我国家庭体育发展的思路：加强城市家庭体育宣传；加大社区体育和家庭体育投资；加强学区体育建设；构建城市家庭体育服务中心。  相似文献   

防火墙软件实现原理--利用Winsock2 SPI截获网络封报     

顾成喜 《苏州市职业大学学报》2003,14(1):38-42

本文详细讨论了在Windows界面下通过Winsock2 SPI实现软件防火墙的技术原理和方法，并给出一段示意代码。  相似文献   

网络环境下信息服务的特点及图书馆发展探索   总被引：136，自引：0，他引：136       下载免费PDF全文

邹忠民 《中国图书馆学报》2001,27(1)

网络环境下信息服务呈现出社会化、个人化、精品化、集成化、立体化、高优化等特点。图书馆应从服务思想、服务设施、服务资源、服务模式、服务内容和信息服务角色等方面制定发展策略。参考文献 4。  相似文献   

论中小企业信息系统战略     

孟雪梅 《中国图书馆学报》2001,27(6)

中小企业是国民经济发展的支撑力量。加强信息系统建设对中小企业的发展具有重大意义。中小企业应制定信息系统战略计划的目标 ,解决信息系统建设和实施信息系统战略中的问题 ,选择适合本企业的信息系统战略计划方法。参考文献 5。  相似文献   

海峡两岸大学图书馆虚拟馆藏资源建设比较研究   总被引：5，自引：0，他引：5  

王云娣  胡秀青 《中国图书馆学报》2001,27(6)

通过对海峡两岸大学图书馆虚拟馆藏资源建设的调查 ,认为两岸大学图书馆在信息资源建设中 ,应加强协调 ,优化信息资源配置 ,促进信息资源共享 ;应开展学术交流和人力资源交流。参考文献 5。  相似文献